I accidentally cancelled my account. Can I re-subscribe and restart my account?

If you’ve cancelled your App Store / Google Play Store subscription and want to resubscribe go here

If you’ve subscribed via the App Store / Google Play Store and wish to cancel your subscription so that you may re-subscribe to a membership in accordance with our website pricing, cancel your subscription on the app (navigate to Account > Delete Account (at the bottom of this page).

Immediately after deleting your subscription via the app, go here

I’m unable to reset my password

Contact our dedicated Customer Support Team via email [email protected].

I’m locked out of my account. How do I regain access?

You can reset your password by clicking ‘Forgotten Password?’ on the Sign In page of the Pure Energy Music app or website.

If you are unable to gain access to your account, contact our dedicated customer support team via email [email protected].

I already have an account but I accidentally signed up again

If you have signed up by mistake, please contact our dedicated Customer Support Team via email [email protected].

I need help. How do I contact the Customer Support Team?

You can contact our dedicated Customer Support Team via email [email protected].