Where can I access app tutorials?

If you’ve downloaded the Pure Energy Music app, you can access app tutorials.

• Open the Pure Energy Music app.
• Click the profile icon in the top right corner of the screen, this will take you to the Accounts page.
• Click ‘Welcome Tutorial’.
  
  

For more information about how to use the Pure Energy Music app, please watch the app demo video below.

I already have an account. Should my gym sign me up with a new login?

If your Team Manager has sent you an invitation to a new Pure Energy Music account, and you already have an existing subscription, please cancel your Individual subscription first, before accepting your Team Manager’s invitation to your new account.

We strongly recommend that you accept the invitation from your Team Manager to your new Pure Energy Music account.

To retain your data (including user playlists and favourites) from your previous account, you must sign up with the email address that was connected to your initial Individual account. Your new account will be funded by the gym you work for.

Can I download the app now or should I wait for my gym to give me login details?

Do you work for a Fitness Operator who’s partnered with us?

Please wait to receive an email invitation from your Team Manager, before downloading and signing in to the Pure Energy Music app.

Has your Team Manager sent you an invitation to a new Pure Energy Music account and you already have an existing subscription?

Please cancel your Individual subscription first, before accepting your Team Manager’s invitation to your new account. Your data (including user playlists and favourites) will be retained.