How do I change the BPM?

Tailor the tempo of the music to your class by utilising the BPM Controller:

1. Open the Pure Energy Music app.
2. Select a track, album or mix. Then, click the play button.
3. Click the BPM Controller bar located underneath the track artwork – this indicates the current track’s BPM.
4. Click ‘+’ to increase the BPM, or ‘-’ to decrease the BPM.

How do I upgrade my subscription?

If you require additional users, sites or benefits, you may wish to upgrade your subscription.

>>> Contact our dedicated Customer Support Team to upgrade.

>>> View a full breakdown of all packages for Fitness Facilities & Operators – including Individuals, Single Sites, Multi Sites, Enterprise and Connected Fitness Partners.

I accidentally cancelled my account. Can I re-subscribe and restart my account?

If you’ve cancelled your App Store / Google Play Store subscription and want to resubscribe go here

If you’ve subscribed via the App Store / Google Play Store and wish to cancel your subscription so that you may re-subscribe to a membership in accordance with our website pricing, cancel your subscription on the app (navigate to Account > Delete Account (at the bottom of this page).

Immediately after deleting your subscription via the app, go here

What happens when a Team Member leaves/is removed from a Team?

When a Team Member leaves a team, they will still be able to play the app contents, but the audio will be watermarked.

Team Managers are notified via email when a Team Member leaves a Team.

Team Members are notified via email when they’ve been removed from a Team.

I’m unable to reset my password

Contact our dedicated Customer Support Team via email [email protected].