How do I upgrade my subscription?

If you require additional users, sites or benefits, you may wish to upgrade your subscription.

>>> Contact our dedicated Customer Support Team to upgrade.

>>> View a full breakdown of all packages for Fitness Facilities & Operators – including Individuals, Single Sites, Multi Sites, Enterprise and Connected Fitness Partners.

I accidentally cancelled my account. Can I re-subscribe and restart my account?

If you’ve cancelled your App Store / Google Play Store subscription and want to resubscribe go here

If you’ve subscribed via the App Store / Google Play Store and wish to cancel your subscription so that you may re-subscribe to a membership in accordance with our website pricing, cancel your subscription on the app (navigate to Account > Delete Account (at the bottom of this page).

Immediately after deleting your subscription via the app, go here

What happens when a Team Member leaves/is removed from a Team?

When a Team Member leaves a team, they will still be able to play the app contents, but the audio will be watermarked.

Team Managers are notified via email when a Team Member leaves a Team.

Team Members are notified via email when they’ve been removed from a Team.

I’m unable to reset my password

Contact our dedicated Customer Support Team via email [email protected].

I’m locked out of my account. How do I regain access?

You can reset your password by clicking ‘Forgotten Password?’ on the Sign In page of the Pure Energy Music app or website.

If you are unable to gain access to your account, contact our dedicated customer support team via email [email protected].