What devices can I use to access the app?

You can download the Pure Energy Music app via the App Store (for iOS devices) or Google Play Store (for Android devices). The app can be accessed on all mobile phones and tablets.

Pure Energy Music will be available via a desktop web app in 2025.

How can I clear my cache?

You can clear your cache at any time to free up storage on your device.

  1. Open the Pure Energy Music app.
  2. Click the profile icon in the top right of your home screen.
  3. Scroll down to ‘Downloads’.
  4. Click ‘Clear Cache’.

How do I reorder my playlist?

To reorder your playlist:

  1. Open the Pure Energy Music app.
  2. Click ‘Your Library’.
  3. Click ‘Playlists’.
  4. Open your playlist and identify the track you’d like to re-position.
  5. Click the edit icon at the top left of the screen.
  6. Hold down the three bars to the right of the track title. Drag the track to the preferred position within the playlist and let go. Click ‘Save Changes’. The track will now play in its new position within the playlist.

Where can I find my playlists?

  1. Open the Pure Energy Music app.
  2. Click ‘Your Library’.
  3. Click ‘Playlists’.

I need help. How do I contact the Customer Support Team?

You can contact our dedicated Customer Support Team via email [email protected].