How can I clear my cache?

You can clear your cache at any time to free up storage on your device.

  1. Open the Pure Energy Music app.
  2. Click the profile icon in the top right of your home screen.
  3. Scroll down to ‘Downloads’.
  4. Click ‘Clear Cache’.

How do I reorder my playlist?

To reorder your playlist:

  1. Open the Pure Energy Music app.
  2. Click ‘Your Library’.
  3. Click ‘Playlists’.
  4. Open your playlist and identify the track you’d like to re-position.
  5. Click the edit icon at the top left of the screen.
  6. Hold down the three bars to the right of the track title. Drag the track to the preferred position within the playlist and let go. Click ‘Save Changes’. The track will now play in its new position within the playlist.

Where can I find my playlists?

  1. Open the Pure Energy Music app.
  2. Click ‘Your Library’.
  3. Click ‘Playlists’.

I need help. How do I contact the Customer Support Team?

You can contact our dedicated Customer Support Team via email [email protected].

How does Offline Mode work?

Pure Energy Music tracks, albums, mixes, playlists and programmes are available to play in the Pure Energy Music app whilst offline.

You must be online when downloading the music for future offline playback:

  1. Go to a track, album, mix, playlist or programme.
  2. Click ‘Download’ (located to the right of the ‘Share’ button). A green progress bar will appear to indicate that the music is downloading. A green tick on the ‘Download’ button indicates that the music has been successfully downloaded.
  3. Locate ‘Downloads’ in ‘Your Library’ to view all music that is ready for offline playback.

To remove a download from within your Pure Energy Music app, go to Your Library, locate the download you’d like to remove, click the three dots to the right of the track/album title and click ‘Remove Download’.