I need help. How do I contact the Customer Support Team?

You can contact our dedicated Customer Support Team via email [email protected].

How does Offline Mode work?

Pure Energy Music tracks, albums, mixes, playlists and programmes are available to play in the Pure Energy Music app whilst offline.

You must be online when downloading the music for future offline playback:

  1. Go to a track, album, mix, playlist or programme.
  2. Click ‘Download’ (located to the right of the ‘Share’ button). A green progress bar will appear to indicate that the music is downloading. A green tick on the ‘Download’ button indicates that the music has been successfully downloaded.
  3. Locate ‘Downloads’ in ‘Your Library’ to view all music that is ready for offline playback.

To remove a download from within your Pure Energy Music app, go to Your Library, locate the download you’d like to remove, click the three dots to the right of the track/album title and click ‘Remove Download’.

How do I create a playlist?

There are 2 ways to create a playlist.

1. Create a playlist starting from the Home Screen:

  • Click ‘Playlists’.
  • Click ‘+ Create Playlist’.
  • Input a name for your playlist then click ‘Create Playlist’.
  • Click ‘Add Tracks’ then search for tracks by their name. Alternatively, you can select tracks from ‘Favourites’, located underneath the search bar on this screen.
  • Click the ‘+’ icon to the right of the track title to add the track to your playlist. A green tick and a pop-up notification ‘Added to your playlist’ will confirm when a track has been added to your playlist.

2. Create a playlist starting with 1 track:

  1. Click the 3 dots to the right of the track title.
  2. Click ‘Add To Playlist’.
  3. Click ‘New Playlist’.
  4. Input a name for your playlist. Then, click ‘Create Playlist’.
  5. Click ‘Add Tracks’ then search for tracks by their name. Alternatively, you can select tracks from ‘Favourites’, located underneath the search bar on this screen.
  6. Click the ‘+’ icon to the right of the track title to add the track to your playlist. A green tick and a pop-up notification ‘Added to your playlist’ will confirm when a track has been added to your playlist.

How do I use the Interval Timer?

  1. Open the Pure Energy Music app.
  2. Select a track, album or playlist.
  3. Click the play button – this will open the Now Playing screen.
  4. On the Now Playing screen, you will see 4 icons underneath the play button. Click the clock icon to access the Interval Timer.
  5. Select the Simple, EMOM or TABATA presets, and adjust the Interval Timer parameters: Rounds, Work, Rest and Sound.
  6. Click ‘Start Timer’ to begin your interval workout.