What are the technical requirements for using Pure Energy Music in my facility?

>> Click here to view a comprehensive technical specification for operators

Why am I seeing a lock icon on certain content?

If you see a lock icon, the content is restricted. This means that you do not have access to the content.

If you believe this is an error, please reach out to the email address provided in the pop-up screen when you try to access the content.

What happens when a Team Member leaves/is removed from a Team?

When a Team Member leaves a team, they will still be able to play the app contents, but the audio will be watermarked.

Team Managers are notified via email when a Team Member leaves a Team.

Team Members are notified via email when they’ve been removed from a Team.

I’m unable to reset my password

Contact our dedicated Customer Support Team via email [email protected].

I’m locked out of my account. How do I regain access?

You can reset your password by clicking ‘Forgotten Password?’ on the Sign In page of the Pure Energy Music app or website.

If you are unable to gain access to your account, contact our dedicated customer support team via email [email protected].